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This Privacy Policy is incorporated into and subject to our Terms and Conditions that apply to use of this Site and/or Services. By using the Site and/or Services, you consent to our Terms and Conditions and Privacy Policy, including our use and disclosure of your Personal Information as stated in this Privacy Policy, whether or not you register to use the Site and/or Services.
Phoenix High Temperature Repair LLC and its affiliates (collectively “PHOENIX”, “we”, or “us”) want you to be familiar with how we collect, use and disclose information from and about you because we understand you are concerned about your privacy, and we want to maintain your trust.
This Privacy Policy applies to information we collect from all sources including in connection with our website, digital products, electronic newsletters, social media accounts, and/or widgets (collectively the “Services”) that link to this Privacy Policy.
This Policy describes how we collect and use users’ Personal Information. It also describes generally PHOENIX’s practices for handling Other Information (e.g., demographics and services usage) collected through the Site, our Services, or from a third-party to the extent such information is associated with a particular device, user or user account. As described more fully below, we may share information with our affiliated companies (“PHOENIX Affiliates”) for the purposes described in this Privacy Policy.
By using the Services or by providing personal information to us, you agree to the terms and conditions of this Privacy Policy.
You may choose not to submit requested information online (see Other Information below), but that may limit the Services PHOENIX is able to provide to you.
The Services are not targeted to, and do not knowingly collect Personal Information from minors under 18 years of age. We request that these individuals do not provide Personal Information through the Services or the Site.
Information We Collect. PHOENIX and our service providers may collect the following information from and about you:
PHOENIX and our service providers also may use cookies and other tracking technologies (such as browser cookies, pixels, beacons, and Adobe Flash technology including cookies) when you visit or use the Services. Third parties that support the Services by serving advertisements or providing services, such as providing users with the ability to comment on content, allowing users to share content, customizing content based on usage, or tracking aggregate site usage statistics, may also use these technologies to collect Other Information on the Services.
Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information.
Website Analytics. We use a third-party web analytics service provider that uses cookies, Web beacons, and other Website technologies to help us analyze both how users use our website and the effectiveness of our marketing search terms. The information generated by the cookie about your use of our Site (including, without limitation, your IP address) will be transmitted to and stored by this service provider. They will use this information to evaluate your use of our website and compile aggregated reports for us. The information that our service provider collects and provides to us is not personally identifiable.
How We Use Your Information. We use the Personal Information we collect from and about you to improve the user experience on our website, identify frequent visitors and for the following purposes: To provide product, fulfill an order, or complete a transaction. To ensure that the products and services you purchase are up-to-date and operating correctly, and to provide the appropriate level of support.
We may use your information to improve the content of our Website, products, and services; to alert you to product upgrades, updates, and renewal information regarding your products or services; and to share special offers, product announcements, and other new services from PHOENIX. When you register or make a purchase, we offer you the opportunity to opt into or out of these uses of your information. If you do not choose to opt out initially, you may still block future contact of this type simply by following the unsubscribe instructions that accompany all such communications, or by contacting us at the above address.
We email service notifications to inform you about the status of your service orders or accounts, and to provide updates and technical notices. For instance, Participants, depending on the Services they have opted to purchase, may receive daily, weekly, or monthly reports via email. These messages are essential to maintain your service and the functionality of our services, so there is no opt-out available for service notifications, and these messages cannot be blocked. We follow strict best practices for e-mail marketing and customer contact.
There may be instances when PHOENIX may disclose your personal Information, including situations where we have a good faith belief that such disclosure is necessary in order to: (i) protect, enforce, or defend the legal rights, privacy, safety, or property of PHOENIX, our PHOENIX Affiliates or their employees, agents and contractors (including enforcement of our agreements and our Terms of Use); (ii) protect the safety, privacy, and security of users of our products and services or members of the public; (iii) protect against fraud or for risk management purposes; (iv) comply with the law or legal process, including laws outside your country of residence; or (v) to respond to requests from public and government authorities including public and government authorities outside your country of residence.
Security. PHOENIX uses a combination of administrative, technical, personnel and physical measures to safeguard personal Information in its possession against loss, theft and unauthorized use, disclosure, or modification. We use Secure Socket Layer (SSL) encryption for any requested personal Information. However, no one can guarantee the complete safety of your information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting Customer Service in accordance with the instructions below.
Location of Data. Your personal Information may be stored, transferred to, and processed in any country where we have facilities or in which we engage service providers, and by using our products and services, you consent to the processing and transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country.
Data Retention. We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.
Linked Services. The Services may also be linked to sites operated by third parties, and may carry advertisements or offer content, special offers, or functionality developed and maintained by third parties. Some of these third party sites may be co-branded with a PHOENIX logo, even though they are not operated or maintained by us.
PHOENIX is not responsible for the privacy practices of any such third parties, and once you leave the Site or Services or click an advertisement, or sign up for a special offer, you should check the applicable privacy policy of the other service. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these linked sites (including if a specific link does not work).
Your California Privacy Rights. California Law permits our clients who are California residents to request certain information regarding our disclosure of personal Information to third parties for their own direct marketing purposes. To make such a request, please write to us at info@hightemprepair.com and include your name and the address to which you would like us to respond.
Changes to this Privacy Policy. Please note that this Privacy Policy may change from time to time. If we change this Privacy Policy in ways that affect the personally identifying information we have collected through our Site or Services, we will post those changes in this space and advise you of choices you may have as a result of those changes. We will also post a notice on our home page that this Privacy Policy has changed. Each version of this Privacy Policy will be identified at the top by its effective date.
We use cookies and other technologies such as Java Script, reCaptcha, and Google Analytics alone and in combination with cookies to gather information about the usage of our websites and emails.
Our website may place a cookie in your browser which allows us collect information about your behavior on our website and other websites. This allows us to tailor our website to fit our user’s needs the best.
Hightemprepair.com also uses 3rd party vendor re-marketing tracking cookies. This means we will continue to show ads to you across the internet. As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
The third-party vendors, including Google, whose services we use – will place cookies on web browsers to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
The third-party vendors, including Google, whose services we use – will place cookies on web browsers to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
If you do not want cookies to be placed on your device, please change your browser’s settings to block and/or delete cookies. The following links have information on changing cookie settings in most browsers:
If you have questions about this Privacy Policy, please contact us at: info@hightemprepair.com
We ask that you not disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership) when contacting us.
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